DELIVERY
Before & when your order ships
Paradiso Clothing is based in and ship from the United Kingdom.
Our aim is to despatch all orders within two working days of receiving a cleared payment.
Our post is collected from Monday to Friday every week, excluding UK public holidays. A full list of the UK's public holidays can be found easily online. You may receive an email indicating that your order has shipped over a weekend, or on a public holiday. If so, please note that it will not physically leave our premises until the next working day.
The shipping fee is calculated based on the total order weight: the larger and heavier the order, the higher the fee.
Please ensure that the full, correct shipping information is entered at checkout. We also strongly recommend that a phone number is entered at checkout.
UK orders
We ship all UK orders via Royal Mail Tracked 48 or Evri for larger items
Delivery on this service normally takes 2/3 working days, up to a maximum of 10 working days since despatch. Please note that on this service, Saturday counts as a working day, but not Sunday.
You will receive regular email updates from Royal Mail as part of the service, including an estimated delivery window on the delivery day. If you have entered a phone number, you will also receive updates via text message (SMS).
Important: if you require the order urgently, please contact us before placing an order. We will advise further, provide a quote, and instructions on how to make an additional payment.
Heavier orders may be upgraded to APC Overnight. This increased cost will be automatically applied and reflected in the shipping fee.
You can track or check for a delivery for your Royal Mail shipment here:
https://www.royalmail.com/track-your-item
International orders
Our international shipping partner is Landmark Global.
All international orders ship via a fully trackable service.
When the order despatches, your tracking number and a tracking link will be displayed at the bottom of the shipping notification email.
Tracking will activate on the Landmark Global site as soon as the package is scanned in the postal network. Please allow up to 24 hours since the shipment confirmation email for tracking to become active.
You can track your shipment here: https://track.landmarkglobal.com
International delivery expectations
Delivery will be handled by your national mail carrier (the company that delivers your normal mail). For example, in Canada, it will be delivered by Canada Post.
Tracking will activate on your country’s mail carrier’s website upon its arrival in your country. The Landmark Global site normally offers a ‘continue tracking’ function, which links to their website.
In our experience, shipments generally take 5-14 days to arrive.
This can vary by proximity to the UK. For example, shipments to Germany are likely to arrive much sooner than a shipment to Australia.
For the Republic of Ireland, this service generally takes 3-10 days since shipment.
For destinations further east, including Australia, New Zealand, Japan, the broader Far East etc, we estimate that this service generally takes 7-21 days since shipment.
In all cases, please allow up to 20 days since despatch for it to arrive. To be clear: this is the very upper limit of expectations.
We also advise that you enter any information that may be relevant for your local delivery services on the shipping address. For example, if they would normally phone you to advise that the package is ready to collect, please ensure a phone number is entered in the address information.
Customs charges
Paradiso Clothing is based in and ship from the United Kingdom.
All our orders are Shipped Duties Paid so there should be NO additional fees to pay.
We understand that for international customers, particularly in Europe since the UK's exit from the European Union, sometimes a fee to receive the package may be charged by the local customs authority. Whether this occurs is beyond our control, and the payment of any such fee that may be charged (import tax, duty, or any similar customs fees) is the sole responsibility of the buyer.